Cloudmed Privacy Policy

Cloudmed and its affiliates’” (“Cloudmed”, “we”, “us”, or “our”) respect the privacy of our website visitors (“you”, “your”, “visitor”, or “user”). This privacy policy (“Privacy Policy”) describes the types of information we may collect from or about you when you visit or use our website, and other related websites that we own or control (“Website”), and how we use, maintain, protect and disclose that information. This Privacy Policy applies to the data collected by us through our Website, and not by any other method or source. If you are a job applicant, the information we collect and how it is used is described in a separate section below.

What Information Does This Privacy Policy Cover?

This Privacy Policy applies to information we collect, use, share, and otherwise process in connection with:

  • your use of this Website and any other sites where this Privacy Policy is posted;
  • e-mail and other electronic messages between you and Cloudmed.

Together, we refer to these activities as the “Services.”

This Privacy Policy applies only to the information collected in connection with the Services. Please read this Privacy Policy carefully to understand our policies and practices regarding your information. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing our Website and using the Services, you acknowledge this Privacy Policy.

Changes to Our Privacy Policy

We are constantly working to improve our Website and Services, and we may occasionally need to change this Privacy Policy. Our current Privacy Policy will be on our Website and any updates will be effective upon posting. If we make any material change to this Privacy Policy regarding use or disclosure of personal information, we will post a notice of such changes on the Services, or by other means, consistent with applicable law. Minor changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice. You are responsible for periodically checking our Website for updates. IF YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY, INCLUDING ANY CHANGES, YOU SHOULD NOT USE THE SERVICES.

Personal Information We Collect

Information You Provide To Us.

  • We may collect personal information from and about you, including information that you directly provide to us, such as through our Contact Us website page (e.g., name, e-mail address, phone, company name, and title), or information that you otherwise provide through your use of the Services.

Information We Collect From Third Parties.

  • Our Careers Website portal (available here) has information about employment opportunities with us and contains a link which directs you to a third party’s website (but which contains our branding) through which you can submit an application for employment. This application will request certain personal information of you. If, for example, you are applying for employment, we may obtain information from such third parties about membership, licensing, accreditation, certification, professional, and/or employment as part of a background check, among other information, as part of the application process. Your application may also be provided to us by that third party, including some or all of the personal information (and other information that you submit. That third party’s website has its own terms of use and privacy policy, which you should review prior to submitting any personal information through that website.

Information We Collect Through Data Collection Technologies.

As you navigate through and interact with our Website, we and our service providers may use automatic data collection technologies to collect certain information about your use of the Services, such as:

  • details of your visits to our Website, including: traffic data, geolocation data, logs, and other communication data and the resources that you access and use on the Website; and
  • information about your computer, mobile device, and internet connection, including your IP address or other unique device identifier, operating system, browser type, clickstream patterns, the URL of the most recent website you visited before coming to our Website, the date and time you accessed the Services and the amount of time you spent on our Website, and the pages you viewed while on our Website.

The information we collect automatically may include personal information, and we may maintain it or combine it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including, by enabling us to: (a) estimate our audience/visitor size and usage patterns; (b) store information about your preferences, allowing us to customize and improve our Website; (c) speed up your searches; and/or, (d) recognize you when you return to our Website.

The technologies we use for this automatic data collection may include cookies, local storage cookies, web beacons, session recording software, pixel tracking, GIF and/or IP address. Each of these is discussed below.

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer or mobile device. Cookies are managed by the web browser on your computer or mobile device (Internet Explorer, Firefox, Safari or Google Chrome). On your computer, you may refuse to accept browser cookies by activating the appropriate setting on your browser, and you may have similar capabilities on your mobile device in the preferences for your operating system or browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser or operating system setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. We also use cookies to implement tracking technology on our Website. We may also participate in behavioral-based advertising. This means that a third party may place a cookie on your browser, or use a web beacon, to collect information about your use of our Website so that they can provide advertising about products and services tailored to your interest. That advertising may appear either on our Website, or on other websites. If you would like to opt-out from having the behavioral-based advertising companies with whom we have a relationship use your information for advertising purposes you can do so by visiting the Network Advertising Initiative or Digital Advertising Alliance.

Local Storage Cookies. Certain features of our Website may use local stored objects (or Adobe Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Local storage cookies are not managed by the same browser settings as are used for browser cookies.

Analytics.  We may use third-party web analytics services (such as Google Analytics) on our Services to collect and analyze usage information through cookies and similar tools; engage in auditing, research, or reporting; assist with fraud prevention; and provide certain features to you. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here.  If you receive email from us, we may use certain analytics tools, such as clear GIFs to capture data such as when you open our message or click on any links or banners our email contains. This data allows us to gauge the effectiveness of our communications and marketing campaigns.

Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Pixel Tracking. In addition to using Cookies, the Website may employ “pixel tracking”, a common process which may be used in connection with advertisements on other sites. Pixel tracking involves the use of pixel tags that are not visible to the user and consist of a few lines of computer code. Pixel tracking measures the effectiveness of advertisements and compiles aggregate and specific usage statistics. A “pixel tag” is an invisible tag placed on certain pages of websites that is used to track an individual user’s activity. We may access these pixel tags to identify activity and interests that may allow us to better match our solutions, Services, and offers with your interests and needs. For example, if you visit our Website from an advertisement on another website, the pixel tag will allow the advertiser to track that its advertisement brought you to the Website. If you visit our Website, and we link you to another website, we may also be able to determine that you were sent to and/or transacted with a third-party website. This data is collected for use in our marketing, research, and other activities.

GIF. We may use tiny images known as clear GIFs to track behavior of users, including statistics on who opens our emails.

IP Address. Our servers (or those of our service providers) automatically record certain log file information reported from your browser when you access the Website. These server logs may include information such as which pages of the Website you visited, your internet protocol (“IP”) address, browser type, and other information on how you interact with the Website. These log files are generally deleted periodically.

Other Tracking Technologies. We may also use other tracking technologies to collect data on our Website users’ behavior and their devices, including session replay software, which may capture aspects like mouse movements, typing, scrolling, swiping and time spent on certain parts of a page.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information, for one or more of the following purposes:

  • To present our Services, and the Website and its contents to you.
  • To provide you with information and respond to your questions on Services that you request from us and information on new services.
  • To notify you about information regarding or changes to our Website, our policies, terms, or any Services we offer or provide.
  • To process personal information or other information that you submit through to us.
  • To allow you to participate in interactive features on our Website.
  • To operate, maintain, provide, enhance, and improve our Website and Services, for example, by performing internal research, analyzing user trends, or measuring demographics and interests.
  • For internal purposes, such as Website and system administration or internal audits and reviews.
  • For analyzing how the Services are used, diagnosing Service or technical problems, maintaining security, and personalizing content.
  • To create anonymized and aggregated data sets that may be used for a variety of functions, including internal analysis, analytics, and other functions.
  • To operate, maintain, and provide to you the features and functionality of the Services.
  • To provide statistics about the usage levels of the Website and other related information to our service providers.
  • To notify you of data privacy incidents or provide you with legally required information.
  • To fulfill any other purpose for which you provide personal information.
  • In any other way we may describe and for which we obtain your consent when you provide the information and you give your consent.
  • To comply with legal and/or regulatory requirements and cooperate with regulators and law enforcement bodies.
  • To protect our rights, your rights, and the rights of others, and to meet our own high standards of business practice.

How We Share Your Personal Information

We may share your personal information that we have collected with the following third parties, and in the following circumstances:

  • Disclosures to Service Providers. We may share your personal information with third party service providers who perform services on our behalf, including service providers that provide services relating to: outbound and/or inbound communications, analyzing data, screening checks, marketing assistance, managing customer information, creating, hosting, and/or providing customer or support services on our behalf, sending postal mail and email, removing repetitive information from customer lists, providing search results and links. These service providers may also collect your personal information in order to provide these services to us or on our behalf. Certain service providers may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used; however, we do not permit such companies to use your information except to provide services to us or otherwise as permitted by law.
  • Legal Compliance and the Protection of Our Rights. We will also share information: (a) to comply with the law, comply with legal process served on us or our affiliates, subsidiaries, contracted vendors, or affinity partners, or investigate, prevent, or take action regarding suspected or actual illegal activities; (b) enforce our terms of use or customer agreement (including for billing and collection purposes); (c) take precautions against liability; (d) investigate and defend ourselves against any third-party claims or allegations; (e) assist government enforcement agencies or to meet national security requirements; (f) to protect the security or integrity of our Website or our Services; or, (g) exercise or protect the rights, property, or personal safety of us, our users or others.
  • Transfer of Business Assets. As we continue to develop our business, we might acquire or buy other businesses or assets. In such transactions, customer information generally is one of the transferred business assets. Also, we may transfer any information we have about you as an asset to third parties in connection with the consideration, negotiation, or completion of a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Cloudmed, or as part of a corporate reorganization or stock sale or other change in corporate control, for the purposes of such third parties carrying on our business in relation to the continued provision of our Services to you as described in this Privacy Policy.


We have implemented certain measures designed to help secure your personal information. Unfortunately, the transmission of information via the internet is not completely secure. Despite these protections, however, we cannot guarantee that your information will not be compromised. Any transmission of personal information is at your own risk. Unauthorized entry or use, or hardware or software failure, and other factors, may compromise the security of user information at any time. We are not responsible for circumvention of any privacy settings or security measures contained on the Website or used with our Services.

Data Retention

The time periods for which we retain your personal information depend on the purposes for which we use it as set out in this Privacy Policy. When determining how long to keep your personal information after our relationship with you has ended, we take into account how long we need to retain the information to fulfill the purposes described above and to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.


The Services are not intended for children under 13 years old. We do not knowingly collect personal information from children under the age of 13. If you are under 13, please do not send any personal information about yourself (such as your name, address, telephone number, or email address) to us. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will use commercially reasonable efforts to delete that information from our database. Please contact us if you have any concerns.

External Websites

Our Website may contain links to other sites or products that we do not own or operate. Also, links to the Website may be featured on third party websites on which we advertise. Except as provided in this Privacy Policy, we will not provide any of your personal information to these third parties without your consent. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. We recommend you read carefully the privacy statements, notices and terms of use of any linked websites. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use, disclose, secure, or otherwise treat your personal information.

Privacy Notice for California Residents

The following in this section applies only to California residents.

How We Respond to Do Not Track Signals.

Do Not Track (DNT) is a privacy preference you can set in some web browsers to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For details, including how to turn on Do Not Track, see Cloudmed and the Website recognize global privacy controls, including DNT signals.

The California Consumer Privacy Act (CCPA) provides California residents with additional rights regarding our use of your personal information (as such term is defined in the CCPA), which we have described in more detail below.


In the chart below, we have described the categories of personal information that we have collected and disclosed over the past twelve (12) months, the purposes for such collection and the types of entities with whom we have disclosed such information.

Categories of Personal InformationSources of InformationUse of InformationDisclosure of Information

Identifiers, including your name, postal address, email address, and telephone number. These data types also include “personal information,” as the term is defined by Cal. Civ. Code 1798.
We collect this information as directly provided by you.We use this information to: provide, maintain, and improve our Services; deliver products to you; respond to customer inquiries; and personalize your online experience.We disclose this information to service providers who help us provide, maintain, and improve our Services; deliver products to you; and personalize your online experience.
Commercial information.
We collect this information as directly provided by you.
We use this information to process your transactions and deliver our products and Services to you.We disclose this information to service providers who help us to process your transactions.
Internet or other electronic network activity information, such as IP addresses and cookies.We collect this information automatically from your computer or device.We use this information to provide, maintain, and improve our Services and to personalize your online experience
We disclose this information to service providers who collect this information on our behalf to help us provide, maintain, and improve our Services and to personalize your online experience.
Geolocation data.
We collect this information from your device when you give us permission to do so.
We use this information to provide features of our Service and to improve and customize our Services.We work with service providers who collect this information on our behalf to help us provide, maintain, and improve our Services and to personalize your online experience.
Professional and employment related information.
We collect this information as directly provided by you.
We collect such information if you apply for a job via our careers page and use it in connection with processing your application.Not applicable.
Educational information, such as the information included in your resume.
We collect this information as directly provided by you.
We collect such information if you apply for a job via our careers page and use it in connection with processing your application.Not applicable.

Rights under the CCPA 

If you are a California resident, the processing of certain personal information about you may be subject to the CCPA. Where the CCPA applies, this section provides additional privacy disclosures and informs you of key additional rights as a California resident.

Right to Know Request

Under the CCPA, California residents have a right to request information about our collection, use, and disclosure of your personal information over the prior twelve (12) months, and ask that we provide you free of charge with the following information:

  • the categories of personal information about you that we collected;
  • the categories of sources from which the personal information was collected;
  • the purpose for collecting personal information about you;
  • the categories of third parties to whom we disclosed personal information about you and the categories of personal information that was disclosed (if applicable) and the purpose for disclosing the personal information about you; and
  • the specific pieces of personal information we collected about you.

Right to Delete Request

Under the CCPA, you also have a right to request that we delete personal information, subject to certain exceptions.

How to Exercise Your Rights

If you are a California resident to whom the CCPA applies, you may contact us to exercise your rights at [email protected] or by calling toll-free at 1-855-252-7606.  Once we receive your request, we will review it, determine whether we can verify your identity, and process the request accordingly. We may need to collect information from you to verify your identity, such as your email address, government issued ID or date of birth. You may make a verifiable consumer request to access your personal information twice per twelve (12) month period. We aim to fulfill all verified requests within 45 days pursuant to the CCPA. If necessary, extensions for an additional 45 days will be accompanied by an explanation for the delay.

You may designate, in writing or through a power of attorney document, an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.


We will not discriminate against you simply for your exercising any of your CCPA rights. Unless permitted by the CCPA, we will not: deny you goods or services; charge you different prices or rates for goods or services, including by refusing to grant discounts or other benefits, or imposing penalties; provide you a different level or quality of goods or services; or, suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.