Improve revenue performance and patient loyalty
Partner with Cloudmed and R1 to give your patients a fully integrated patient payment experience, whether they are using digital self-service or working with a customer service agent by phone. Here’s how we work with clients toward aligned performance metrics:
We start by designing the best implementation pathway to achieve a successful launch and a rapid and measurable return on investment. As part of that process, you provide data about your patient mix, which enables our machine learning and proprietary propensity-to-pay algorithms to offer each patient flexible, customizable payment plans.
Our proven consumer engagement playbook, which applies our B2C expertise and learnings from other clients, gives you the tools needed to drive strong patient adoption, including omnichannel digital and paper outreach, statement templates and website promotions, suggested voice prompts, call-center staff best practices and more.
The synergy between the intuitive patient self-service experience and personalized call center interactions helps foster continuous expansion of digital adoption, leading to higher patient payments and an increase in net-new cash that would have previously been written off.
R1 and Cloudmed conduct monthly sessions with each customer to achieve continuous improvement for service level agreements and performance metrics related to adoption, payment penetration, patient satisfaction and revenue.